hbijje's Privacy Policy

1. Introduction and Scope

hbijje (referred to hereafter as "we", "us", or "the platform") is an online casino and betting platform for Bangladesh. We place the highest importance on our users' privacy and are committed to ensuring the protection of their personal information.

This privacy policy explains what information we collect from you when you use the hbijje website (hbijje.cam), how we use that information, and how we keep your data secure. By using this platform, you are agreeing to this privacy policy.

This policy is an integral part of our Terms and Conditions. In the event of any conflict, the Terms and Conditions will take precedence.

2. Information We Collect

We may collect the following types of information for the purpose of registration and providing services on the hbijje platform:

2.1 Personal Identity Information

• Full name
• Date of birth (for age verification — for users aged 21 and above only)
• National ID number or passport number (for identity verification when required)
• Current address
• Email address
• Mobile phone number

2.2 Financial Information

• bKash, Nagad, Rocket, or Upay account number (for transaction processing)
• Deposit and withdrawal history
• Transaction dates and amounts

2.3 Account and Gameplay Information

• Username and password (stored in encrypted form)
• Game history and account activity
• Bonus and promotion usage details
• Records of communication with the support team

2.4 Technical Information

• IP address
• Browser type and version
• Operating system information
• Device identifier information
• Login time and date
• Cookie and session data

3. How We Collect Information

We collect your information in several ways:

• Registration Form: Information you provide directly when creating an account.
• Verification Process: Documents submitted for identity and age verification.
• Transaction Processing: Information received from payment gateways during deposits or withdrawals.
• Automatic Collection: Information collected through cookies and log files when you browse our platform.
• Support Communication: Information provided when you contact us via live chat or email.
• Third-Party Verification: Information received through approved third-party verification services for identity checks when required.

4. Purpose of Using Information

We use the information we collect from you for the following purposes:

4.1 Service Delivery and Operations

• Account creation, verification, and management.
• Processing deposits and withdrawals.
• Providing gaming and betting services.
• Distributing bonuses, promotions, and rewards.

4.2 Security and Compliance

• Ensuring account security and preventing fraud.
• Confirming age verification (for users aged 21 or above only).
• Meeting anti-money laundering requirements.
• Complying with responsible gaming regulations.

4.3 Communication and Support

• Keeping you informed about important account-related matters.
• Responding to your support requests.
• Sending promotional offers and updates with your consent.

4.4 Platform Development

• Analyzing and improving the user experience.
• Identifying and resolving technical issues.
• Developing new features and services.

5. Data Storage and Security

hbijje uses industry-standard security technologies to protect your personal information. Our security measures include:

• SSL Encryption: All communication between you and our servers is encrypted using SSL (Secure Socket Layer) technology.
• Password Hashing: Your password is not stored directly — it is transformed using a strong cryptographic hashing algorithm.
• Access Controls: Only authorized personnel can access your information, and they are required to follow strict confidentiality terms.
• Regular Security Audits: Our systems undergo regular security testing.
• Data Backup: Your information is stored in secure, encrypted backups.

We retain your information only for as long as necessary to provide services or meet legal obligations. Even after an account is closed, certain information may need to be retained for legal, regulatory, or security reasons.

6. Sharing Information with Third Parties

hbijje does not sell, rent, or share your personal information with third parties for commercial purposes. However, information may be shared in the following limited circumstances:

6.1 Service Providers

Trusted organizations providing services on our behalf — such as payment processors (bKash, Nagad, Rocket, Upay), identity verification services, and technical support providers — may access only the information necessary to perform their tasks. All of them operate under strict confidentiality agreements.

6.2 Game Providers

Game providers on our platform such as Pragmatic Play, Spribe, JILI, PG Soft, Evolution Gaming, NetEnt, Microgaming, and Ezugi may receive technical information necessary to operate the games. They do not receive information related to your identity.

6.3 Legal Requirements

We may be required to provide information to legal authorities when necessary to comply with court orders, legal processes, or government regulations.

6.4 Business Transfers

In the event of a future merger, acquisition, or sale of assets, user information may be transferred. In such cases, we will notify you in advance and the new owner will be required to provide protections consistent with this privacy policy.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your browsing experience and ensure the functionality of the platform.

7.1 Cookies We Use

• Essential Cookies: These cookies are essential for the basic functionality of the platform — such as maintaining login sessions and ensuring security. They cannot be disabled.
• Functional Cookies: Help remember your preferences, such as language selection or account settings.
• Analytics Cookies: Used to analyze platform usage and improve the experience. This information is collected in anonymized form.

7.2 Cookie Controls

You can accept or reject most cookies through your browser settings. Please note, however, that disabling certain cookies may cause some features of the platform to not work properly.

8. Your Rights

You have the following rights regarding your personal information:

• Right to Access: You can ask to know what information we hold about you and how we are using it.
• Right to Correction: If your information is incorrect or incomplete, you can ask us to update it.
• Right to Deletion: In certain circumstances you can request that your information be deleted, though this may not be fully possible if legal or regulatory obligations exist.
• Right to Restrict Processing: In certain circumstances you can ask us to limit the processing of your information.
• Right to Opt Out of Marketing Communications: You can stop receiving promotional emails or messages at any time.
• Right to Data Portability: You can request to receive your information in a structured, commonly used format.

To exercise these rights, contact our support team via live chat or at [email protected]. We will aim to respond to your request within 30 days.

9. Privacy of Minors

hbijje is intended only for individuals aged 21 or above. We do not knowingly collect personal information from anyone under the age of 21.

We verify age during the registration process. If a user provides a false age and it is later established that they are under 21, their account will be closed immediately and all their information will be deleted.

If you believe a minor has registered on our platform, please notify us immediately at [email protected].

10. Changes to This Policy

hbijje reserves the right to update or change this privacy policy at any time. For any significant changes, we will:

• We will change the "Last Updated" date at the top of this page.
• We will notify you about the changes at your registered email.
• We will show a notification about the changes after you log in to the platform.

If you continue using the platform after the changes, it will be assumed that you have accepted the new policy. The latest policy will always be available on this page.

11. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

• Live Chat: 24/7 Bengali-language support available on the platform
• Email: [email protected]

Our dedicated privacy team will respond to your request as soon as possible, typically within 30 days.